How to Fix DStv or GOtv Remote Not Working – A Troubleshooting Guide


Is your DStv or GOtv remote acting up and causing you frustration? Don’t worry, you’re not alone.

Many users encounter issues with their DStv or GOtv remotes, but fortunately, most problems can be easily resolved.

The DStv/GOtv remote is a very important tool for controlling your satellite television experience.

When it stops working, it can be frustrating, but there’s no need to panic.

In this guide, we are going to provide you with a comprehensive troubleshooting process to get your DStv remote functioning again.

How to Fix DStv or GOtv Remote Not Working

1. Check the Basics

Before diving into complex solutions, let’s start with the basics. Ensure that the remote is pointed towards the DStv decoder or GOtv decoder and that there are no obstacles blocking the signal.

2. Replace Batteries

Often, remote issues are simply due to depleted batteries. Replace the batteries with fresh ones and see if that resolves the problem.

3. Reset the Remote

Perform a reset by removing the batteries and pressing all the buttons for a few seconds. Then, reinsert the batteries and check if the remote responds.

4. Re-Pair the Remote

If your remote uses Bluetooth or a similar technology, it might need re-pairing with the decoder. Consult your user manual for instructions on how to do this.

5. Check for Obstructions

Make sure there are no objects blocking the path between the remote and the decoder. Even a small obstruction can disrupt the signal.

6. Clean the Remote

Dirt and debris can interfere with the buttons. Gently clean the remote’s surface and buttons using a soft cloth.

7. Update Software

If your remote has a screen or advanced features, it might require a software update. Check the manufacturer’s website for any available updates.

8. Check the DStv Decoder

Sometimes the issue isn’t with the remote but with the decoder itself. Inspect the decoder for any visible issues and ensure it’s receiving power.

9. Verify Line of Sight

For infrared remotes, a clear line of sight between the remote and the decoder is crucial. Check for any potential obstructions.

10. Remote Hardware Issues

If none of the above steps work, there might be a hardware problem with the remote. It could be a faulty button or internal component.

11. Contact Customer Support

When all else fails, don’t hesitate to contact DStv’s customer support. They can provide specific guidance based on your remote model.

12. Alternative Remote Apps

Consider using the DStv remote app on your smartphone as a temporary solution. It can replicate the functions of a physical remote.


Dealing with a DStv remote that’s not working can be frustrating, but by following these troubleshooting steps, you’ll likely identify and resolve the issue.

Remember, patience is key, and if the problem persists, reaching out to customer support is always a viable option.



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